Customer Service

ZenTrend Shopping Experience

Thanks for shopping at ZenTrend, where we bring you the Art of Style. At ZenTrend, you will find a unique and striking blend of styles from global designs, created and fabricated by talented but undiscovered designers from around the world. We use best quality textiles primarily in silk, chiffon, organza, satin, velvet and brocade, often woven with gold and silver threadwork. These styles are made with the intricate embroidery and embellished designs, at affordable prices.

How to Shop

At ZenTrend, we want your on-line shopping experience here to be simple, fast and rewarding – so you will keep coming back for more! The shopping interface is intuitive and easy to use. 

 

Shop by category
Its easy as a click to start shopping, whether you are looking for a classy sequin top, an embroidered skirt, an evening dress or a warm stole or wrap to curl up with. Our website is divided into 4 categories- Tops, Skirts, Dresses and Accessories.

Product Catalog page
Once you select a category – you will automatically be brought to the product catalog page to browse at your leisure and view the styles in an an easy to view format. You can then double click for a detailed view and pricing information. If you like a style you can simply click on the “Shop Now ” icon next to the style and go through the ordering process and checkout. Enjoy your shopping experience in an unhurried manner – it is so easy to navigate.

The Shopping Bag

When you select the styles you like – you can add them to the Shopping bag – by clicking on the red shopping bag icon. The shopping bag is where you keep your selections until you are ready to check out. While you are still browsing, it will hold the items you wish to purchase. Keep in mind, though, that it only holds items while your session is open. If you close your browser or leave the site, you may lose the items in your bag.

We keep your shopping bag items for upto one week, if you decide you needed more time. If you login from the same computer, the site recognizes you, we will remember the items you leave in your cart when you visit  ZenTrend within one week. Please be aware, that because the items you’ve chosen could be popular styles, they might be sold out when you come back the next time. 

You may review what you have put in your shopping bag whenever you wish. All you have to do is click on the link to "shopping bag" at the very top of the page or on the right side of the navigation bar, and you will be able to see all of the items you have kept in there. 

ZenTrend stocks limited quantities per style, or even one-of-a-kind signature collection items. We recommend that you to purchase the items you are interested in when you see them. The next time you visit, we might be out of stock!

If you require shopping assistance, please feel free to contact us. Our customer service reps are ready to help. When calling within the United States, call 866.ZEN-TRND ( 866.936.8763). We are open Monday - Friday from 8:30AM to 6PM Pacific Time, For all other times, please drop us an email at zenservice@zentrend.com.
 
Checking Out

Once you have found what you are looking for and added all the item(s) you wish to purchase to your shopping bag you are ready to check out. From your shopping bag, click the "Checkout" button. Simply follow the steps outlined and provide the necessary shipping and billing information to complete the checkout process.

Reliable Low-cost U.S. Shipping options

ZenTrend offers shipping options that do not penalize the internet shopper!  We offer low standard and 2-day express shipping rates for anywhere in the United States from $4.95(depending on the order size) for standard and from $16.95 for nex-day express shipping.

30-Day Money-Back Guarantee

In an ideal world, every purchase would be perfect. If however, you find that you are not completely satisfied with your purchase, you may return it unworn (with tags attached) within 30 days from the date of purchase. To initiate a return, please contact us at 866-ZEN-TRND ( 866-936-8763) for a Return reference number. You can take the product carefully packaged (preferably in original box), to the local post office or to your courier service for return to the following address -

Returns Department
ZenTrend
P.O. Box 1990
Mountain View, CA 94042
 
We request that you pay for your return postage.  In the case, of an exchange – please call Zentrend Customer Service at 866-ZEN-TRND to get a credit for the return shipment fee.

Click here for accessing the Frequently Asked Questions (FAQ)