Return Policy

What if I am not pleased with my purchase? Can I return the product?

In an ideal world every purchase would be perfect. However, if you are not completely satisfied with your purchase, you may return it ( unworn, unwashed and with tags still attached) within 30 days of purchase for a refund or exchange. Please call ZenService at 866-ZEN-TRND or send an email to Zenservice@zentrend.com to get a Return referrence id. Simply take the package to the nearest Post office or your carrier.

Please mail to the following address ( dont forget to list your Return reference):

Returns Dept,
ZenTrend
P.O Box 1990
Mountain View, CA 94042

If you need further assistance with your return, please call ZenService at 866-ZEN-TRND or send an email to -Zenservice@Zentrend.com.
Please note that original shipping charges are not refundable. All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail informing you of the processed return.

What will I have to pay to make a return or exchange?

All returns and exchanges of products within 30 days of purchase are free. You will however be responsible for paying the return postage. In the event, you received the product damaged in anyway, we will refund you the purchase price of the product and the return shipping cost. For exchanges, we will credit your return postage, against the exchange shipment.

All returns will be credited to the original form of payment. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.

 

Can gifts be exchanged for something else ?

Yes, you can easily exchange gifts. Since gifts come with invoices without prices it is easy to identify them. The Return postage label must be used and the standard return process followed as above. Gift recipients can exchange the product for items of equal or greater value, by calling Customer Service (Zenservice) at 866-ZEN-TRND (866-936-8763). At this time, we do NOT offer an on-line store credit.

 

What do I do if my item arrives damaged?

Customer satisfaction is our goal at ZenTrend. Please contact our Customer Service Representatives at 866-ZEN-TRND and we will replace the order if in stock, or send you a product of equal value. If you do not wish to get a replacement, we will credit your money back after receiving the damaged product back.

 

How long does it take to process my return?

Please allow 10 to 12 business days for us to receive and process your return. You will receive an e-mail notification upon the completion of return processing. We are not able to issue credit until your return package has been received and processed.